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  • General
  • Delivery
  • Martoo Points


How can I order at Martoo?

You can order easily through our website. Add your favourite products; once your selected products are in the cart, you can log in to our website and place your order. The details of your order will be sent to your email automatically.

What payment methods can I use?

Martoo offers standard financial payment methods which are known worldwide. We offer VISA, Mastercard, or cash on delivery.

What should I do if my payment is not accepted?

If your payment is not accepted, check your card expiry date, try using a different card, or whatsapp us at +971564046703.

How can I sign up at Martoo?

Go to the registration page and sign up. Fill the form with needed information and click register.

What are the terms and conditions?

Click on the following link terms and conditions.

How can I cancel my order?

Get in touch with us through WhatsApp or call us on +971564046703.

How to contact customer service?

You can get in touch with us via our email [email protected] or WhatsApp on +971564046703.


Where do you deliver?

We are delivering to all the Emirates.

Is there a minimum order for delivery?

There is no minimum order. However, delivery fees will apply if your order is less than 120 AED.

When will I receive my order?

Orders usually take 24 hours.

What is your return policy?

Our policy is easy and friendly. Please see our return policy at the following link Return & Refund Policy.

Does Martoo offer cash on delivery?

Yes, we do offer cash on delivery.

Martoo Points

Can I refund Martoo points?

Yes. Refunds will be credited to the customer’s account as Martoo Points and can be used for the following.

How can I earn Martoo Points?

You can earn Martoo Points when buying any product from Each product has a specific amount of points. The more you buy, the more Martoo Points you will earn. For further details, please click on the following link Martoo Points Program.

Do Martoo Points really save money?

Yes, Martoo Points can be used as a form of payment on your next order. If you do not have enough Martoo Points, you can use another payment method.

Can I receive free Martoo Points?

Yes, when you refer to your friends and make their first purchase, you will receive 100 Martoo Points. Please click on the following link Martoo Points.

Is there any expiry date for Martoo Points?

Martoo points have no expiry date and can be used at any time.